DRAFT — This is a template awaiting owner/legal approval. It is not final policy and must be replaced before public purchase is enabled.
Digital goods
The product is digital content delivered immediately after verified payment. The refund window, eligibility conditions and exceptions — including where local consumer law requires refunds — will be stated in the approved policy.
How to request
Contact support with your order reference. Approved refunds are processed through the payment provider, and download access is revoked per policy.
Chargebacks
A chargeback revokes access to the product. If you believe a chargeback was filed in error, contact support.